Described below are the site wide policies of XR Lightwhich apply to all sales and purchases made on the website.
10 DAYS RETURN POLICY:
we assure you that all products sold on XR Lightare brand new and 100% genuine. In case, the product you have received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, our Return policy has got you covered. Possible resolution could be Replacement or Refund depending on the case. Please make sure that the original product tag and packing is intact when you send the product back to us.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer. Let us know and we’ll help you regarding the same.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 1800 123 334 646 email us at info@inserva.inwith your Order ID.
Apart from condition reserved herein above, There are certain scenarios where products shall not be eligible for return or replacement:
Return request is made after the specified time frame
Product is damaged because of use or Product is not in the same condition as you received it
Defective products which are covered under the manufacturer’s warranty
Any consumable item which has been used or installed
Any product without a valid, readable, unhampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery
REFUND POLICY:
Refund of payment is applicable only in the following situation –
In case fresh stock is not available with seller for exchange as per above guidelines, customer will get a refund of the amount in their bank account/credit card within 30 days after returning the goods safely and in original condition to the seller.
